ProspectSoft CMS e-Commerce Solution
The e-commerce solution shares many of the fundamentals of the ProspectSoft CRM offering, where we don’t just want to take payments and process orders into accounting systems, but manage the online relationship. As the Net becomes an ever more important communication tool, the companies that really concentrate on building online relationships will be the most successful. Wherever we can on a ProspectSoft CMS powered website, we are recording information for analysis and relationship improvement.
Following are some of the products unique features which differentiate this product from generic ecommerce solutions.
Track the success of the web orders
i.e. Track the orders received per day from the website in the CRM system. Analysis is also possible by number of orders received per product per day/week or month. Subsequently you can also track the number of unconfirmed orders in the CRM system. For example, If an online visitor chooses a few products from the website and adds them to the basket but does not confirm the order, these will be treated as quotes in the CRM system and an automatic recall will be assigned to the sales person.
Capture the details of the online visitor.
i.e. Visitor information such as but not limited to Name, Address, email and Telephone can be captured using the form plug-in and this information will be automatically stored in the CRM system as a company record/contact record or a lead.
The ecommerce solution will respect any preferential arrangement for the existing customers.
i.e. Existing customers can login to the website and the ecommerce solution will respect any preferential arrangement such as discount or credit limit which are controlled from the CRM system. In addition, customers can also set their own spend limits and view the sales history.
ProspectSoft CMS uses the CRM database to manage logins to your website.
That means that you can centrally control who has access to what information. It also means that there is not another database to maintain as with other e-commerce solutions.
Apart from the above ecommerce features, we also have standard functionality as listed below;
- Out-of-the-box links to IRIS Exchequer, Pegasus Opera II, Access Accounts
- Full Product, Stock, Account, Special Pricing and Sales Order Processing features
- Shopping basket, saved baskets and regular order pad features
- Online access to order history, order status, buying history, etc – with quick re-order options
- Credit Account, Credit Card, Paypal and other payment options supported.
ProspectSoft ecommerce solution is seamlessly integrated to ProspectSoft CRM, which opens-up lot of opportunities to increase operational efficiency and the sales growth of the business.
