THE MICROSOFT DYNAMICS CRM ONLINE DIFFERENCE: POWER OF PRODUCTIVITY AND CONVENIENCE OF CLOUD
 
Microsoft Dynamics CRM Online equips business professionals with access to customer information through a familiar Microsoft® Outlook® experience to help ensure rapid user adoption and fast results through a customer relationship management (CRM) solution that offers the following capabilities: 


• Marketing—flexible segmentation tools, simplified campaign management capabilities, intuitive response tracking, and insightful analytics.
 
• Sales—full lead to cash visibility, lead and opportunity tracking, streamlined approvals, and real-time sales forecasts. 

• Customer Service—tools that simplify case management, streamline escalations, improve knowledge sharing, and enable more effective account management. 

• Extended CRM—a flexible framework that helps organizations create custom business applications and industry solutions. 


Microsoft Dynamics CRM is recognized as a market leader by many third-party experts and analyst firms such as Gartner and Forrester. As an online service, the solution also delivers the additional benefits of: 


• Rapid time to value—deploy solutions quickly and add users at a moment’s notice. 

• Quality of service—guaranteed uptime backed by a 99.9 percent service level agreement and online and phone support. 

• Cost predictability—pay-as-you-go pricing that allows you to change capital expenditures into predictable operating expenses. 

• Management simplicity—ongoing application monitoring and maintenance, and software upgrades.

• Flexibility—scale the number of users up or down, or change deployment type based on your needs.